Tool Introduction

• 01Conversational model management

  • Step-by-step construction for processing complex questions with various user intentions

    1. Manage conversational models
    2. Recognize intent/entity and processes
    3. Export/import JSON files
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• 02IRQA creation/management

  • Builds knowledge data to address broader inquiries based on information provided by simple inquiries or conversational models

    1. Manage Q&A pairs
    2. Export/import JSON files
    3. Retrain Q&A
    4. Recommend questions
    5. Manually register similar questions
    6. Automatically register queries
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• 03MRC document management

  • Automatically generate answers to user questions based on domain-related documents that the user registered

    1. Manage knowledge documents
    2. Retrain documents and bots
    3. Extract related keyword content through document learning
    4. Upload large numbers of documents and extract relevant knowledge
    5. Chooses answers with the highest score
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• 04Group bots and bot-in-bots

  • Able to utilize multiple bots as a single bot, and provides a common conversational model

    1. Add/remove existing talkbots to group
    2. Context settings when grouping multiple talkbots
    3. Add a conversational model used by an existing bot to the new conversational model
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• 05Conversation history management

  • Check conversation history and register answers to unanswered questions during conversation

    1. Check conversation history by user
    2. Export daily conversation history
    3. Register responses for sentences with no response
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