Business

AI Contact Center (AICC)

Business to provide fast and accurate information to customers and optimal work environment for CS representatives

  • #Agent support
  • #AI telemarketing
  • #Alhappy call
  • #In-depth QA
  • #misselling moniroting
  • #Consultation quality evaluation

Work with Saltlux to develop a contact center for the future along with
customer service innovation.

By automating client questions and requests through multiple consultation channels, including calls, live chat, and KakaoTalk, and supporting agents' operations with AI, Saltlux's AI customer contact business contributes to enhancing customer loyalty and maximizing brand value beyond cost savings.
Saltlux began offering AI-based natural language processing to contact centers in 2010, and we are currently working with major financial institutions, governmental organizations, and Samsung Electronics to improve customer satisfaction.
The third-generation neuro-symbolic AI technology used in Saltlux's speech recognition and synthesis, dialog systems, and in-depth question-and-answer technologies surpasses the current AI technology's limit of customer consultation quality (90%) and achieves response rates of up to 95% and accuracy of 99%.
Work with Saltlux to develop contact centers for the future that addresses missellings, compliance issues, agent management, and quality evaluation in addition to customer service innovation.

What Makes Saltlux's AI Contact Center Business So Special?

  • 01

    Large-scale AI call center (AICC) reference

    Saltlux is the only company in Korea that supports the provision and operation of AI call center technology for large call centers and civil service centers, including financial institutions and public sectors that employ more than 1,000 agents. By offering an agent support system, knowledge-based KMS, and a real-time agent monitoring and evaluation system, AI voice recognition and synthesis, conversation manager and in-depth Q&A technology that are organically linked to call infrastructure are innovating the effectiveness and quality of consultation.

  • 02

    Ultra-precise third-generation interactive AI technology

    Saltlux AI contact center is equipped with ultra-precision third-generation neuro-symbolic interactive AI technology that combines deep learning and knowledge graph technology. This enables it to recognize and infer the conversation's intent as well as appropriately answer to challenging inquiries. Saltlux offers the world's best AICC service with a 96% response rate and 99.9% accuracy.

  • 03

    Omnichannel consultation platform technology

    Saltlux's AICC system increases the effectiveness and operability of consultation work by integrating customer response over a variety of channels, including inbound and outbound calls, live chat, online chat, KakaoTalk, and email consultation, and enabling organic channel switching as needed.

  • 04

    In-depth Q&A and agent support system

    Saltlux provides the world's best knowledge-based in-depth Q&A system and achieves human agent-level AI counseling services. The first comprehensive Q&A service and technology in Korea is growing to include a range of services, including real-time agent support and product, legal, and legal Q&A sessions with company executives and staff.

  • 05

    Outbound interactive AI marketing

    Today, Saltlux's AICC has begun acting as a first-time sales agent on behalf of human telemarketers as well as after-sales management in a range of industries, including financial institutions like Kiwoom Securities, unicorn startups like Yogiyo, and e-commerce businesses. Our clients are benefiting from significant operating cost reductions and higher revenue thanks to Saltlux's outbound AICC solution.

  • 01

    Large-scale AI call center (AICC) reference

    Saltlux is the only company in Korea that supports the provision and operation of AI call center technology for large call centers and civil service centers, including financial institutions and public sectors that employ more than 1,000 agents. By offering an agent support system, knowledge-based KMS, and a real-time agent monitoring and evaluation system, AI voice recognition and synthesis, conversation manager and in-depth Q&A technology that are organically linked to call infrastructure are innovating the effectiveness and quality of consultation.

  • 02

    Ultra-precise third-generation interactive AI technology

    Saltlux AI contact center is equipped with ultra-precision third-generation neuro-symbolic interactive AI technology that combines deep learning and knowledge graph technology. This enables it to recognize and infer the conversation's intent as well as appropriately answer to challenging inquiries. Saltlux offers the world's best AICC service with a 96% response rate and 99.9% accuracy.

  • 03

    Omnichannel consultation platform technology

    Saltlux's AICC system increases the effectiveness and operability of consultation work by integrating customer response over a variety of channels, including inbound and outbound calls, live chat, online chat, KakaoTalk, and email consultation, and enabling organic channel switching as needed.

  • 04

    In-depth Q&A and agent support system

    Saltlux provides the world's best knowledge-based in-depth Q&A system and achieves human agent-level AI counseling services. The first comprehensive Q&A service and technology in Korea is growing to include a range of services, including real-time agent support and product, legal, and legal Q&A sessions with company executives and staff.

  • 05

    Outbound interactive AI marketing

    Today, Saltlux's AICC has begun acting as a first-time sales agent on behalf of human telemarketers as well as after-sales management in a range of industries, including financial institutions like Kiwoom Securities, unicorn startups like Yogiyo, and e-commerce businesses. Our clients are benefiting from significant operating cost reductions and higher revenue thanks to Saltlux's outbound AICC solution.

Business field

  • AI customer receptio

    Inbound and outbound 24/7 AI customer support and automatic response through callbots and chatbots

    1. #Nonghyup Bank
    2. #Korea Investment & Securities
    TALKBOT STUDIO VOICE STUDIO LANGUAGE STUDIO KNOWLEDGE STUDIO

  • Agent support system

    Optimal information and answer recommendation service based on conversations between customer and agent through real-time voice recognition and natural language understanding

    1. #Nonghyup Bank
    2. #Nonghyup Card
    TALKBOT STUDIO VOICE STUDIO LANGUAGE STUDIO KNOWLEDGE STUDIO SEARCH STUDIO

  • AI telemarketing and happy calls

    Sales support such as personalized product recommendations through outbound callbots, customer satisfaction improvement and service risk prevention through happy calls such as contract and subscription confirmation

    1. #Korea Investment & Securities
    2. #Kiwoom securities
    TALKBOT STUDIO VOICE STUDIO LANGUAGE STUDIO

  • Knowledge graph based in-depth Q&A

    In-depth Q&A service with 99.9% accuracy based on reasoning and understanding of the question’s intent through the 3rd generation AI technology, the only technology in Korea that converges deep learning and knowledge graph technology

    1. #Woori Bank
    2. #Nonghyup Bank
    3. #Kookmin Bank
    TALKBOT STUDIO VOICE STUDIO LANGUAGE STUDIO KNOWLEDGE STUDIO

  • AI-powered misselling monitoring

    Early detection and prevention of essential information omissions such as mandatory notices or investment risks or incorrect information through AI monitoring

    1. #Nonghyup Bank
    2. #Nonghyup Card
    TALKBOT STUDIO VOICE STUDIO LANGUAGE STUDIO KNOWLEDGE STUDIO

  • Consultation quality evaluation

    Provide analysis of consultation contents through voice and text recognition, automatic evaluation of each agent's counseling quality, and help with work capacity management and improvement

    1. #Nonghyup Bank
    2. #Nonghyup Card
    TALKBOT STUDIO VOICE STUDIO LANGUAGE STUDIO KNOWLEDGE STUDIO

Reference

  • CS representative support and customer Q&A service

    NHNonghyup Bank

    AI-based CS representative support through consult monitoring and deep learning Q&A service

  • Outbound AI voice bot

    Kiwoom Securities

    Automate call center outbound AI voice bot utilization

  • Outbound AI callbot

    Korea Investment & Securities

    인AI-based CS callbot and work chatbot system for employees

  • Misselling monitoring CS quality evaluation

    HNonghyup Card

    Misselling monitoring based on recordings

  • Untact digital human civil complaint service

    Gwangju Metropolitan City

    Mayor of Guangju digital human civil service system

  • AI voice civil service system

    Daejeon Metropolitan City

    Smart Mirror, AI voice recognition civil service system

  • AI-based consultation booth

    Credit Counseling and Recovery Service

    Civil AI counseling system on debt settlement

  • AI voice bot

    Yogiyo

    AI chatbot combining advanced deep learning technology with 1st gen customer chatbot